Edtech / Inspera AS / B2B / SaaS (2025)
37% faster test onboarding after redesign of Secure Browser
Individual Contributor
User research
Wireframing
Prototyping
A/B testing
Visual Design
OVERVIEW
For lowering cognitive load on students during a high-pressure online exam, Inspera's Integrity Browser required key improvements to its User Interface and User Experience, ensuring clarity and ease of use.
Before
After
BACKGROUND
Inspera AS is a Norwegian edtech company that provides a secure, flexible digital assessment platform used by schools, universities, and government agencies to deliver and manage exams online. Learn more what Inspera does.
"I joined Inspera as one of the five designers in the company. It was dope - a close knit team - where we were supporting design across every aspect of the business. I was responsible to drive and lead UX and UI across the key parts of the application experience."
KEY PAINPOINTS
Inspera Integrity Browser needed a revamp, with a focus on ease of use for candidates and a fresh new look.
01
Lack of visual hierarchy in the current shipped version made it difficult for candidates to follow instructions.
02
Extra action of clicking "next" button at each step added to frustrations of candidates.
03
No process or support for students at weak network zones or in case of network disconnection.
04
Test selection page was difficult to navigate for first time visitors and had a learning curve.
UNDERSTANDING THE USER : CANDIDATE
Goals
An Author’s primary goal is to compose questions that are both clear and effective, ensuring they align appropriately with the intended learning objectives and anticipated levels of difficulty.
Behaviours
Authors prefer familiar question formats suited to their subject and often abstain from exploring other question formats. They typically create new questions each time using a structured approach to maintain assessment quality.
Pain points
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Wide age range among users creates tech adoption challenges.
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Low awareness of benefits in reusing past questions.
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No support for bulk-creating similar questions across assessments.
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Poor content discovery due to disorganized and manual workflows
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Lack of insights into past performance leads to repeated use of outdated or irrelevant questions.
OUTCOMES
After sample testing on selected candidates and launching the product subsequently, we found
37%
Faster Onboarding experience
9/10
Candidates found suggestive test selection useful
WCAG 2.0
Compliant Design that reduced cognitive load on candidates.
OTHER NOTABLE IMPROVEMENTS
Conducting customer feedback sessions along with User Testing revealed that :
-
User feedback suggested there was a considerable improvement in cognitive load due to utilised visual hierarchy of the browser.
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Scalable design ensured no cluttering of UI items upon future feature releases.
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Candidates mentioned they now find it easy to select the correct test from the test lists.
NON DISCLOSURE AGREEMENT
This project is connected to Gen-AI integration project and Item Bank project, and are intertwined with each other. Therefore, this project is under NDA and thus further details cannot be shared at this moment. But I'd love to walk you through in our 1 - 1 meeting.
